Trustee Reagan M. Monroe Jr

Trustee Reagan M. Monroe Jr

Reagan Monroe Jr. is Vice President of Customer Experience for Southwest Gas, a dynamic energy company committed to exceeding customer expectations for service, safety, and reliability. Reagan’s focus is on enhancing the overall customer experience and fostering sustainable customer growth throughout the Company’s service territory in Arizona, California, and Nevada.  

Reagan is responsible for optimizing customers’ experience by leveraging customer insights to shape strategies which enhance customer satisfaction and sustain growth. Reagan also heads up call center and back-office operations and drives process enhancements in the Company’s billing, payment and collections operations. He is also responsible for maximizing growth potential through collaborative relationships with residential builders and commercial developers, ensuring Southwest Gas remains the energy provider of choice. Departments reporting to Reagan include Customer Solutions, Energy Solutions, Key Accounts, and Customer Engagement.  

Reagan joined the Company in 2002 and has served in multiple leadership positions throughout his tenure. Most recently he served as Director for TRIMP, DIMP, and GIS, and was responsible for developing the Mapping Transformation Program, advancing the GIS platform, and advancing the Southwest Gas PSMS program. Previously as IT Director of Business and Technology Support, he supported major applications, including the work management system, customer information system, and dispatch and field applications. In 2016, he served on the Customer Experience Working Group which delivered numerous improvements targeted at enhancing customer experience, including the Company’s first customer-facing mobile app, more time-efficient service windows and new customer notification channels. 

Reagan has served as Chair on the American Gas Association Operation Risk Data Committee for the past two years and is past co-chair of the Southwest Gas Diversity Equity and Inclusion Committee. Reagan takes pride in being an inclusive leader and champions diversity, equity and inclusion initiatives, an important component of the Company’s leading-edge workforce culture. Reagan also serves on the board of the Nevada Blind Children’s Foundation. 

Reagan holds a Bachelor of Science in Mechanical Engineering from the University of Maryland.